AI Services & Data Use Policy

AI Services & Data Use Policy

V1

  1. Purpose. This AI Services & Data Use Policy describes how Reliability Center, Inc. (“Company”) uses artificial intelligence features within the EasyRCA platform (“AI Features”), how Customer may access and use those features, and how Company may use data derived from Customer’s use of the Services to improve the Services generally. As set forth in the Terms and Conditions, Customer’s use of Services provided by the Company is subject to the terms of all Company policies, including without limitation this AI Services & Data Use Policy.
  2. Anonymized, Aggregated Insights. Customer understands that, to continuously improve the Services, Company may derive anonymized, aggregated insights from Customer’s use of the Services. This includes usage patterns, feature adoption, and other de-identified data used to improve product functionality, AI Features, and templates. Company does not use Customer Data in a manner that identifies Customer or any individual as the source.
  3. AI Features. The Service includes AI-powered functionality, including EasyAssistant, which may include features powered by the OpenAI ChatGPT API (collectively, “AI Features”). When Customer uses AI Features, content Customer submits through those features may be collected, processed, and shared with Company’s AI service providers to generate the requested output. Customer is responsible for ensuring that content submitted through AI Features does not include personally identifiable information or other sensitive data Customer does not wish to share with Company’s AI service providers. Company’s use of AI service providers is subject to the Data Processing Addendum.
  4. AI On/Off Control. Company can, at Customer’s request, enable or disable AI Features for its account. A Customer that disables AI Features will not have access to any AI-powered features.
  5. Permitted Use and Restrictions. Each “Authorized User” must have a unique login and password for their exclusive use. Customer shall not permit any Authorized User’s login credentials to be shared among, or used by, more than one individual.

    Customer shall not, and shall not permit any user to:

    (a) access the AI Features by automated means — including scripts, bots, crawlers, or programmatic integration — except through interfaces expressly documented by Company for that purpose;

    (b) resell, sublicense, or otherwise make the AI Features available to any third party;

    (c) circumvent, or attempt to circumvent, any usage limit, rate limit, or access control applied to the AI Features; or

    (d) use the AI Features for any purpose unrelated to Customer’s internal reliability, maintenance, and root cause analysis activities.
  6. Service Limits and Fair Use. A “Request” means a single user message submitted to EasyAssistant. Customer’s organization is allocated one thousand (1,000) Requests per month for each Authorized User license in Customer’s subscription (the “Organization Allowance”). For subscriptions with an unlimited number of Authorized User licenses, the Organization Allowance is five million (5,000,000) Requests per month. To protect Service stability, each Authorized User may submit up to three hundred (300) Requests per day. Daily limits reset at 00:00 UTC; the Organization Allowance resets at 00:00 UTC on the first day of each calendar month. Unused Requests do not roll over. When a limit is reached, further Requests will not be processed until the limit resets.

    AI Feature usage is subject to fair use. Company may throttle, suspend, or limit access to the AI Features by an individual Authorized User or across Customer’s organization where usage materially exceeds the Organization Allowance, or where Company reasonably determines that usage is inconsistent with normal individual human use.

    Company will use commercially reasonable efforts to notify Customer’s Admin Contact before imposing any throttle or suspension, except where immediate action is reasonably necessary to protect the Service, other customers, or Company’s third-party service providers.
  7. Changes to AI Service Providers. Company may change its AI service providers at any time, with at least thirty (30) days’ prior written notice for material changes, except where emergency changes are required for security, legal compliance, or service continuity.
  8. No Professional Advice. AI-generated outputs are provided for informational purposes only and do not constitute professional advice of any kind, including engineering, safety, or reliability advice. Customer bears sole responsibility for independently validating any AI-generated content before incorporating it into operational decisions.