EasyRCA Core Features & Technical Specs

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EasyRCA Core Features

(for all subscriptions)

RCA Program Dashboard

Failure trend analysis

Corrective Action Tracker

RCA execution analysis

Sortable table for RCAs across your organization based on Owner, Cost, Status, Tasks and Dates

RCA Status Manager

Track RCAs from beginning to end

Statuses include Pending, In Progress, Review, Complete & Archive

RCA Team Manager

Live team training and onboarding

Get your team up and running with a live team training given by one of our EasyRCA experts

Real-time Collaboration

Multiple users can edit RCA logic trees simultaneously

Add Users, Create Groups

Easily add, pause, and assign users

Create asset, location, or people based groups

Email Reminders

Weekly reminders for outstanding tasks

Weekly RCA Program summary (coming soon)

RCA Asset Manager

RCA Trainer

RCA 101 (all users)

30-day access

Quarterly expert consulting support (enterprise clients)

1.5 hours live-virtual support from Reliability expert to support most critical RCA problems and ongoing investigations

RCA 201 (team + enterprise)

30-day access

RCA Integrator

Custom Integration with SAP, Maximo, and other systems (additional pricing)

Single-Sign On (req. upgrade to Enterprise)

Support for Azure Active Directory SSO through it’s support for OpenID Connect (OIDC) for authentication

Tech Support

Users auto-enrolled in 5 Tips & Tricks Emails & FAQs

For Accounts with 10+ Subscriptions

Dedicated Account Manager & Account Setup

Ticketing system used for all support issues

Response time typically less than 12 hours

Online FAQs and Videos

Live, 8:00am to 5:00 pm EST Support by phone, email and chat

Technical Specs & Security

Mobile/Desktop Web Application

Available 24/7 - Globally

IT Independent | No Downloads

Data storage up to 30GB per user

Regular "Save-As-You-Go" Data Backups

Cybersecurity Compliance

Build on AWS and Heroku, exclusively

ISO 27001, 27017, 27018 platform provider

SOC 1, 2, and 3 platform provider

SOC 1, 2, and 3 platform provider

PostgreSQL database encrypted-at-rest

A+ TLS rating, encrypted-in-transit

Critical bugs fixed remotely as needed