Cookie Notice & Settings - EasyRCA

Updated: March 18, 2025

Application

This policy applies to all employees, contractors, and vendors while doing business with Reliability Center Inc. (RCI) and others who have access to European Union (EU) and the European Economic Area (EEA) data subject information (“personal data”) in connection with RCI’s operating activities.

Policy

RCI believes in transparency about collection and use of data. This policy provides information about how and when RCI uses cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at RCI.

What is a cookie?

Cookies are small text files sent by us to your computer or mobile device, which enable RCI features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Does RCI use cookies?

Yes. RCI uses cookies and similar technologies like single-pixel gifs and web beacons. RCI uses both session-based and persistent cookies. 

How is RCI using cookies?

Some cookies are associated with your account and personal information to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things.

Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure. See Appendix A to learn more.

Categories of use

  • Authentication: If you're signed into the Services, cookies help RCI show you the right information and personalize your experience.
  • Security: RCI uses cookies to enable and support security features, and to help detect malicious activity.
  • Preferences, features, and services: Cookies denote which language you prefer and what your communications preferences are. They can help fill out forms on our Sites more easily. They also provide you with features, insights, and customized content.
  • Performance, Analytics, and Research: Cookies help RCI learn how well the Sites and Services perform. RCI also uses cookies to understand, improve, and research products, features, and services, including to create logs and record when you access our Sites and Services from different devices, such as your work computer or your mobile device.

What third-party cookies does RCI use?

You can find a list of the third-party cookies that RCI uses on our sites along with other relevant information in Appendix A. RCI does its best to keep this table updated, but please note that the number and names of cookies, pixels, and other technologies may change from time to time.

What can you do if you don't want cookies to be set or want them to be removed?

You cannot disable cookies within EasyRCA as they are necessary for the functionality of the site.

Does RCI respond to Do Not Track Signals?

The Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to the Sites or Services, and RCI does not alter any data collection and use practices upon receipt of such a signal.

Appendix A: Cookie Tables 

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.    These cookies do not store any personally identifiable information.

Cookie SubgroupCookies Cookies usedPurpose
app.easyrca.comauth First partyAuthentication for the V2 app
app.easyrca.comeasyrca-global-production First partyAuthentication
app.easyrca.comtoken First partyAuthentication for Legacy App
app.easyrca.comauth First partyAuthentication for the V2 app
app.easyrca.comeasyrca-global-production First partyAuthentication

Performance Cookies

Cookie SubgroupCookies Cookies usedPurpose
app.easyrca.comcached-query-client First partyPerformance enhancement / caching
app.easyrca.comeasyrca-filters-production First partyTasks page filtering support
app.easyrca.comrcas-v2-callout-dismissal-timestamp First partyfor marking time a user dismissed a message banner so we don't redisplay it
app.easyrca.comupdated-toc-callout-dismissal-timestamp First partyfor marking time a user dismissed a message banner so we don't redisplay it
app.easyrca.comeasyrca-scroll-positions First partyfor restoring a user's scroll position for a page
app.easyrca.com_ga Third Partygoogle analytics
app.easyrca.com_ga_K6XBMMEWEH Third Partygoogle analytics
app.easyrca.com_gcl_au Third Partygoogle adsense
.easyrca.comintercom-device-id-* Third PartyIntercom
.sentry.iogsID Third Partysentry's performance/error tracking
.sentry.iosentry-sc Third Partysentry's performance/error tracking
.sentry.ioAMP_MKTG_ba62b82db2 Third Partysentry's performance/error tracking
.sentry.ioAMP_ba62b82db2 Third Partysentry's performance/error tracking
.google.com__Secure-* Third Partygoogle analytics
.google.comSSID Third Partygoogle analytics
.google.comSOCS Third Partygoogle analytics
.google.comSIDCC Third Partygoogle analytics
.google.comSIDCC Third Partygoogle analytics
.google.comSAPISID Third Partygoogle analytics
.google.comS Third Partygoogle analytics
.google.comNID Third Partygoogle analytics
.google.comHSID Third Partygoogle analytics
.google.comAPISID Third Partygoogle analytics
.google.comAEC Third Partygoogle analytics