Terms And Conditions

EasyRCA Terms & Conditions

Updated 07/06/2026

This Terms and Conditions document, along with any purchase order for the EasyRCA Services (the “Services”) submitted by the “Customer” to Reliability Center, Inc. (the “Company”) and any written amendments agreed to by both Parties to these Terms and Conditions, constitute your agreement with the Company for the Services (collectively “the Agreement”). When you use the Services, including by accessing any Customer Company account through Customer’s administrative username and password, you agree to the terms of the Agreement, including those found in this Terms and Conditions document.

This Agreement is effective between Customer and Reliability as of the date of Customer accepting this Agreement (the “Effective Date”), which shall be no later than the date Customer first uses the Services. Both parties may amend this Agreement only by a written document signed by both parties. This Agreement is a final expression of the parties’ understanding and may not be  contradicted by any alleged oral agreement.

This Agreement incorporates the following Company policies by reference: Privacy Policy (www.easyrca.com/privacy/); Cookie Policy (www.easyrca.com/privacy/cookie-yes/); Data Processing Addendum (“DPA”) (www.easyrca.com/privacy/dpa/) (collectively “Company Policies”). In the event of a conflict between this Agreement and any Company Policy on a topic governed by such policy, the Company Policy controls. Customers who require a copy of Company’s Data Management Policy or information security documentation may request it by contacting privacy@reliability.com. Customer agrees that Company maintains the absolute right to change any Company Policy at any time in the Company’s sole discretion. Company will post the most current version of any Company Policy on its website and the effective date of any updated Company Policy. Customer further agrees that it is Customer’s obligation to regularly review the Company’s website to see if any Company Policy has changed, including when it is using the Services. By continuing to use the Services covered by this Agreement after the Company has posted any change to a Company Policy on the Company’s website, Customer agrees that it agrees to be bound by the terms of such Company Policy.

  1. SAAS SERVICES AND SUPPORT
    1. Beginning on the Effective Date of this Agreement and continuing through the term of this Agreement (or until the Agreement is validly terminated), Company will provide Customer the Services as described on an applicable purchase order. As part of registration, Customer will identify an administrative username and password and will be required to change the password on first login.
    2. Company will provide reasonable technical support in accordance with Company’s standard practice, including AI-enabled in-app chat support 24/7 and human support by telephone and electronic mail on weekdays during the hours of 9:00 am to 5:00 pm Eastern time, excluding Federal Holidays (“Support Hours”). Company will use commercially reasonable efforts to respond to all Helpdesk tickets within one (1) business day. To the extent Company processes personal data on behalf of Customer in connection with the Services, such processing is governed by the DPA incorporated herein by reference.
  2. RESTRICTIONS AND RESPONSIBILITIES
    1. Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code or underlying algorithms of the Services or related software (“Software”); modify, translate, or create derivative works based on the Services or any Software; use the Services for timesharing or service bureau purposes for the benefit of a third party; or remove any proprietary notices. Company grants Customer a non-exclusive, non- transferable, non-sublicensable license to use any Software provided for on-premises use solely in connection with the Services during the term. Customer may not export or re-export the Services or Software in violation of any applicable law, including, without limitation, applicable U.S. export control laws.
    2. Customer represents and warrants that it will use the Services in compliance with this Agreement (including, without limitation, the Company Policies) and all applicable laws. Customer agrees to indemnify and hold harmless Company (including its officers, directors, owners, employees, and affiliates) against any damages, losses, liabilities, settlements, and expenses (including without limitation costs and attorneys’ fees) arising from any claim or action related to Customer’s violation of any provision of this Agreement or Customer’s unauthorized use of Services.
    3. Customer agrees that Company may monitor Customer’s use of the Services at any time and without notice to Customer and prohibit any use it believes violates this Agreement.
    4. Customer is responsible for obtaining and maintaining all equipment and services of any kind needed to access the Services (“Equipment”), and for maintaining the security of the Equipment, Customer accounts, and Customer passwords.
  3. CONFIDENTIALITY; PROPRIETARY RIGHTS
    1. Each party (the “Receiving Party”) agrees: (i) to take reasonable precautions to protect such Proprietary Information of the other party (“the Disclosing Party”), and (ii) not to use or disclose such information except in performance of the Services or as otherwise permitted herein. “Proprietary Information” includes non-public business, technical, or financial information of the Disclosing Party, including non-public data provided by Customer to enable the Services (“Customer Data”). Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) Receiving Party can demonstrate was known by it prior to receipt from Disclosing Party; (c) was rightfully disclosed to Receiving Party by a third party; (d) was independently developed by Receiving Party without use of any Proprietary Information of the Disclosing Party; or (e) is required to be disclosed by law. To the extent Customer Data constitutes Personal Data (as defined in the DPA), the DPA governs and controls over this Section in case of conflict.
    2. Customer owns all Customer Data. Company owns the Services, Software, and all related intellectual property, including all improvements, enhancements, and modifications thereto. Customer understands that to continuously improve the Services, Company may derive anonymized, aggregated insights from Customer’s use of the Services.
  4. AI-POWERED SERVICES
    1. Company may provide  AI-powered features as part of the Services (collectively “AI Services”). AI Services may include features powered by the OpenAI ChatGPT API. The features powered by the OpenAI ChatGPT API may include “Create AI Summary,” “AI Suggest Node,” and “AI Suggest Task.” Additional information about OpenAI’s enterprise privacy practices is available at https://openai.com/enterprise-privacy/.
    2. When Customer uses AI Services, the content Customer submits through those features (including RCA tree content, text inputs, and interaction data) may be collected, processed, and shared with Company’s AI service providers to generate the requested output (“AI User Data”). Customer is responsible for ensuring that AI User Data does not include personally identifiable information or other sensitive data that Customer does not wish to share with Company’s AI service providers. By using the AI Services, Customer agrees to be bound by OpenAI’s Business Terms (https://openai.com/policies/business-terms/). Customer further agrees Company is not liable in any way for any AI service provider’s handling of AI User Data. Company’s use of AI service providers is subject to the DPA. Company may change AI service providers at any time, with at least thirty (30) days’ prior written notice for material changes, except where emergency changes are required for security, legal compliance, or service continuity.
    3. Customer agrees not to use the AI Services in any illegal or harmful manner. AI-generated outputs are provided for informational purposes only and do not constitute professional advice of any kind, including engineering, safety, or reliability advice. Customer bears sole responsibility for independently validating any AI-generated content before incorporating it into operational decisions. Company makes no warranty as to the accuracy, completeness, or fitness for any purpose of AI-generated outputs. Company may suspend or terminate Customer’s access to AI Services if Company violates this Agreement or poses a risk to Company, other users, or any third party.
  5. PAYMENT OF FEES
    1. Customer will pay the fees described on an applicable purchase order (the “Fees”). Each standard account includes 1 TB of data storage. Customers requiring additional storage may purchase capacity in 1 TB increments at $2,500 per TB, billed in accordance with Section 5.2. Company reserves the right to adjust storage pricing upon at least thirty (30) days’ prior written notice. If Customer’s use exceeds the contracted Service Capacity, Customer will be billed for the overage.
    2. Invoices are due thirty (30) days after receipt. Billing disputes must be reported to Company’s customer support no later than sixty (60) days after the first billing statement showing the error; any dispute not reported in that timeframe is waived. Unpaid amounts may accrue a finance charge of 1.5% per month (or the maximum permitted by law, whichever is lower). Company is entitled to all reasonable costs of collection, including attorneys’ fees and costs. Prior to terminating Services for nonpayment, Company may, in its discretion, opt to suspend Customer access to the Services upon ten (10) days’ written notice; suspension does not relieve Customer of payment obligations. Customer is responsible for all applicable taxes except U.S. taxes on Company’s net income. Company will provide at least thirty (30) days’ prior written notice of any price changes applicable to an existing subscription term.
  6. TERM AND TERMINATION
    1. This Agreement begins on the Effective Date and continues for an Initial Service Term of three (3) years in accordance with the accepted proposal unless otherwise agreed to by the Customer and Company in writing. At the end of the initial term, the agreement automatically renews on a year-to-year agreement at the greater of a 5% increase or Company’s then-current list pricing, unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term.
    2. Either party may terminate this Agreement upon thirty (30) days’ notice if the other party materially breaches the Agreement and fails to cure within thirty (30) days of receiving notice. Company may also terminate for any reason upon thirty (30) days’ written notice, or immediately for nonpayment.
    3. Upon termination, Company will make Customer Data available for electronic retrieval for thirty (30) days. Following the data retrieval period, Company will delete or anonymize Customer Data such that it can no longer identify Customer or any individual in accordance with its standard data management practices. Where Customer requires confirmed deletion, Company will complete deletion within thirty (30) days of written request and provide written confirmation. Provisions that  by their nature should survive termination, including payment obligations, confidentiality, indemnity, warranty disclaimers, and limitations of liability, will survive.
  7. WARRANTY AND DISCLAIMER. Company will use commercially reasonable efforts consistent with industry standards to maintain the Services and minimize errors and interruptions. Company will use reasonable efforts to provide advance written notice of scheduled maintenance or service disruptions. Company warrants that, at the time of delivery, Services do not contain any virus or malicious code. HOWEVER, COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES ARE PROVIDED “AS IS” AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALL SERVICES PROVIDED UNDER THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, AI SERVICES AND ALL AI-GENERATED OUTPUTS, ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ACCURACY, COMPLETENESS, OR FITNESS FOR ANY PURPOSE, INCLUDING ANY ENGINEERING, SAFETY, OR RELIABILITY APPLICATION. ALL SERVICES PROVIDED UNDER THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, AI SERVICES, DO NOT CONSTITUTE PROFESSIONAL ADVICE, AND CUSTOMER ASSUMES ALL RISK ASSOCIATED WITH RELIANCE ON ALL SERVICES PROVIDED UNDER THIS AGREEMENT. CUSTOMER AGREES THAT CUSTOMER IS EXCLUSIVELY RESPONSIBLE FOR ANY BUSINESS OUTCOMES OF ANY KIND RESULTING FROM USE OF THE SERVICES.
  8. INDEMNITY BY COMPANY. Company will indemnify, defend and hold Customer harmless from third party claims arising from infringement by the Services of any U.S. patent, copyright, or trade secret, provided Company is promptly notified and given the opportunity to assume sole control over defense and settlement. This obligation does not apply where: (i) the services were modified by the Customer; (ii) the infringement arises from combining the Services with other products; (iii) Customer continues infringing activity after notification; or (iv) the claim involves AI Services components not supplied by Company. If the Services are found by a court of competent jurisdiction to be infringing or believed by Company to be infringing, Company may, at its option: (a) modify the Service to be non-infringing; (b) obtain a license for continued use; or (c) terminate this Agreement and refund prepaid unused fees to Customer. No other remedy is available to Customer in case of infringement. Company will not indemnify Customer against any other claims other than those expressly covered in this Section 8.
  9. LIMITATION OF LIABILITY. EXCEPT FOR GROSS NEGLIGENCE, WILFUL MISCONDUCT, BREACH OF CONFIDENTIALITY, MATERIAL BREACH OF COMPANY’S DATA SECURITY OBLIGATIONS UNDER THE DPA OR THIS AGREEMENT, BODILY INJURY, OR A CLAIM UNDER SECTION 8 OF THIS AGREEMENT, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY AND ITS SUPPLIERS, OFFICERS, AFFILIATES, AND EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE FOR: (A) ANY ERROR, INTERRUPTION, LOSS, OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; OR (C) ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ANY OTHER CLAIM UNDER THIS AGREEMENT, EXCEED THE FEES PAID OR PAYABLE BY THE CUSTOMER TO COMPANY FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT GIVING RISE TO LIABILITY. THESE LIMITATIONS APPLY WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  10. FORCE MAJEURE. Neither party is liable for delays or failures in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, government action, war, terrorism, internet or power failures, or third-party cybersecurity incidents (“Force Majeure Event”), except that payment obligations are not excused. The affected party must promptly notify the other, use commercially reasonable efforts to resume performance, and provide weekly updates if the event persists beyond seven (7) days. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate without liability; Customer will receive a pro-rata refund of any prepaid, unused fees.
  11. DISPUTE RESOLUTION. This Agreement is governed by the laws of the Commonwealth of Virginia without regard to its conflict of laws provisions. The parties agree to attempt to resolve any dispute in good faith through direct negotiation before initiating formal legal proceedings in court. The parties consent and agree that all legal proceedings required to be brought in court and related to the subject matter of this Agreement shall be maintained in a state court sitting within Richmond, Virginia. The parties further consent and agree that venue for any such state court proceeding shall be in the Circuit Court sitting in Richmond, Virginia and no court actions commenced in Virginia or otherwise shall be transferred or removed to any other State or Federal court. Either party may seek emergency injunctive relief without prior negotiation where necessary to prevent irreparable harm. The parties hereby waive the right to any jury trial in any action, proceeding, or counterclaim brought by any party against any other party.
  12. MISCELLANEOUS. If any provision of this Agreement is found unenforceable, it will be limited to the minimum extent necessary and the remainder of the Agreement will continue in full force. This Agreement is not assignable, transferable or sublicensable by the Customer without prior written consent. This Agreement is the complete and exclusive statement of the parties’ understanding and supersedes all prior agreements on the subject matter. No waiver, amendment, or modification of any provision of this Agreement is effective unless in writing and signed by both parties. No agency, partnership, or employment relationship is created by this Agreement.  All notices must be in writing and are effective upon confirmed delivery.